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Watch for buying signals
At a time of difficult trading conditions I find it amazing when suppliers fail to spot buying signals. This happens to me frequently when I am staying away in hotels but I thought I would use the...
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Eye level is buying level
The old saying "Eye level is buying level" is still true today. So why in this accessible room is the fire notice at over 6ft high. An accessible eye piece has been provided for the wheelchair user...
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I want roast not deep fried potatoes
I thought this chef's short cut had stopped. That is why I was so disappointed to be served deep fried roast potatoes as part of my Roast of the Day bar snack. I am sure customers expect roast...
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The best football pies ever?
I visited The Venue at Wembley Stadium for the recent England v Wales game. I had a very enjoyable meal before the game but I did not realise that the best was yet to come. After the match we...
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A budding future
In the early 1980’s I discovered the power of flowers. I was managing the Angel Hotel in Abergavenny that is now famous for its afternoon teas. The hotel did not have the best reputation at the time...
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The difference between constructive comments and complaints
A few months ago I had a very interesting experience at the Holiday Inn, High Wycombe. I arrived back from a cruise, returning early morning to Southampton, so we wanted to check in early. I realised...
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The story of the good, the bad and Premier Inns
What would you do if your lift broke down on a Friday and it could not be repaired until the following Wednesday?How many of you would look at the bookings ahead and see if you had any guests due to...
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Are evacuation chairs the best option?
Once a hotel puts an accessible bedroom on the first floor or above they create themselves an issue. They need a way of evacuating people in a wheelchair from their room when the fire alarm rings....
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Automated check-ins, good or bad?
I am increasingly concerned about the situation people with disabilities will face when it comes to a fire. In the last two years I have only been asked twice if I needed assistance in the event of a...
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New course on accessibility takes shape
The last week has seen Tourism for All, Westminster Kingsway College, Tourism SE and AVF Marketing pilot a new course covering the issues relating to people with disabilities and the £2 billion market...
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The good, the bad and Premier Inns (part 2)
This blog follows on from my story about the lift breakdown in the Premier Inn, Cambridge.I arrived at Cambridge station and was taken to the Premier Inn in Newmarket by a taxi (£35). Who decides where...
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Avoid the scramble
Managing busy and quiet times is always a big challenge for a caterer and so it was interesting to see two signs this week that did exactly that. The first was in the lift of the Premier Inn at...
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Taxi App gets it right for customer service
I am used to taxi drivers continuing on their journey and ignoring my frantic waves from the pavement. They pretend not to see me in my wheelchair but I know they have. If they had seen me then they...
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Don't miss out on the Fathers' Day boost
It is difficult not to know that on this weekend it is Fathers' Day. There are adverts in the local paper, posters around restaurants, blogs and tweets, plus banners on the roadside. There are offers...
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My love affair with Catey
I have had a love affair with Catey since 1987 when I worked for North Yorkshire County Council in charge of the Education Catering Service. I had just left Trusthouse Forte where I had been General...
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